Basic Troubleshooting for iPads

Last modified on 09/30/2020

A few basic things you can try if your iPad or an app is misbehaving.



iPad Issues

There are a few things you can try when something on your iPad isn't working right. First there are a few buttons on the iPad that you need to know the name of:


                                                                                                                           Home Button


Force Quit the App hand pointing up icon 

  1. Double tap the home button and swipe up to close the app
  2. Tap the app on the home screen to reopen the app

Update the App in Self Service self service app icon

  1. Open Self Service 
  2. Tap REINSTALL (this will update the app)
  3. Reopen the app

Restart the iPad ios slide to power off message

  1. Hold down the power button on top of the iPad
  2. Slide to power off
  3. Hold down the power button to turn it back on

Turn Airplane Mode On and Off ios airplane mode icon

  1. Open the control center by swiping from the upper right corner to the middle of the screen
  2. Tap the Airplane to turn on Airplane mode
  3. Tap the Airplane to turn off Airplane mode 

Update the iPad ios settings icon

  1. Important: Updating an iPad can take over half an hour. Do this at the end of the day or when you won't need to use your iPad for a while. 
  2. Go to Settings > General > Software Update
  3. Download and install the update 

Do a Hard Reset white apple logo that is seen when starting an ios device

  1. Hold down the home button and the power button until the apple appears on the screen.


App Issues

Quit and Re-launch the App

1. Press the home button twice quickly. This will bring up floating tiles for each app you have running. 

ipad with floating tiles for all running apps

2. Swipe up on each app to quit them all.

3. Press the home button one time to return to the home screen.

4. Re-launch your app.


Delete and Re-install The App

1. Tap and hold on the app until all apps jiggle and you see an X in the top left corner of the app icon.

app icon with x in top left corner

2. Tap the X and then confirm that you want to delete the app. Note: if the app stores student work in the (eg Google Drive) the student will be able to access it after re-installing. If work is stored within the app, it will be lost.

3. Open Self Service and install the app again.


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