Preventing iTunes Helper App pop-up during SBAC testing (including ELPA 21)

Last modified on 04/03/2020

The "iTunesHelper" application causes issues with SBAC/OAKS. This article explains how to remove it.

There are THREE steps to prevent iTunes from popping up during SBAC testing.  

  1. Remove iTunes from Login Items
  2. De-Select check for updates
  3. Enable Fn keys as standard function keys

Remove iTunes From Login Items

When iTunes is used it generates an Application named iTunesHelper and it is automatically placed in the User's account Login Items. It only causes problems when trying to test with SBAC/Oaks. To remove from the Test User account follow the steps/pictures below.


  1. Go to Apple Menu >  Choose System Preferences  >  Find and Click on  Users & Groups

  1. Under Current User click on  Test  and then click on the Login Items


  1. Under Login Item click on  iTunesHelper Application
  2. Click the minus sign to Delete the Application.

De-Select Check for Updates

To disable iTunes Updates;

  1. Open iTunes​
  2. Go the iTunes >> Preferences.  Click the Advanced "gear."

  1. De-Select the "Check for new software updates automatically."
  2. Click OK.


Enable Fn Keys as Standard Function Keys

  1. Open System Preferences
  2. Select Keyboard
  3. Check the Use F1, F2, etc. keys as standard function keys

NOTE: the wording and location of this option is a little different depending on the operating system versions. However, it should always be under the Keyboard tab.




elpa   itunes   sbac   

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