helpdesk

Found 23 result(s)

Basic Troubleshooting for iPads   All
A few basic things you can try if your iPad or an app is misbehaving.

Best Practices for Remote Meetings
Best Practice for Remote Conversations between Teacher & Students Best Practice for Remote Meetings (Amongst Adults)

Clever: Student and Teacher Login Guide   All
How do I log in to Clever? Access TTSD resources such as: Newsela, Naviance, McGraw-Hill Social Studies curriculum, and more!

Clever: Technology Staff Guide
Basic information about Clever that is helpful for Technology Support Staff to better understand and troubleshoot issues with Clever.

“Invite” a Phone Number When You Host a Google Meet
Rather than scheduling a meeting in the future, the following guidance will allow TTSD staff to initiate a Google Meet video call or protected phone call.

iPad Web filter tips for home use   All
TTSD has our devices pass thru a web filter when accessing web sites from outside of the district, just like when at school. Here are a few tips if you are having a problem accessing the web from outside our school district.

Log in and Log out of the Web Filter
How to log in and log out of the web filter.

Login Failure to the TTSD Web Filter   All
Students are required to login to the TTSD filtering system using the TTSD Web Filter app every day. For some, their logins seem to work intermittently. TTSD systems will automatically lock accounts due to security concerns.

MiFi SmartSpot   All
Information on the Mifi SmartSpot, a device to provide students with internet access away from school.

New to Chromebooks?   All
An introduction video for new Chromebook users.

New to iPads? -- ¿Nuevo en iPads?   All
Introduction Video for new iPad users / Video de introducción para nuevos usuarios de iPad.

ParentVUE: Helping Parents with Account Issues
Instructions for the ParentVUE point person at each school on how to help parents with common access issues.

Protecting Your Personal Phone Number When Calling Away From Work
During this school closure and staff working remotely, the following are options for how to protect the privacy of your personal numbers when calling families from home.

Record a Google Hangouts Meet remote meeting
Instruction on how to record a Google Hangouts Meet remote meeting.

Self Service App on iPads   All
How to find and install apps in the Self Service app

Send email messages & attachments confidentially
Using GMail to send personally Identifiable student records through email confidentially as an attachment

TeacherVUE: Generating a List of Student Email Addresses
How to generate a list of student email addresses for your current section/class. This can be useful when setting up a Google Meet via a calendar invite.

Think Central - Tips for Distance Learning   All
Students in Grades K-5 at TTSD have access to "Think Central" app for both reading and math curriculum. See below for details on how to access this resource.

TTSD TeamViewer HelpDesk Support - User Guide
TTSD technicians can forward this user guide to assist staff in installing and requesting helpdesk remote support.

Using Google Meet to Remotely View a User's Computer Screen
Technicians can use Google Meet to remotely view a user's COMPUTER screen when the user is outside of our district network.

Using Google Meet with Canvas
Google Meet is a Google service that allows for virtual meetings & chat. This article shows you how to start or join a Meet from within Canvas.

What Apps are Approved by TTSD to be Used With Student Logins?   All
Student data privacy is required by all educational institutions.

YouTube Live Stream: what is YouTube Live Stream?
YouTube Live is a Google tool that can live stream an event to a large audience like district-wide or school-wide keynote, board meetings, PTO meetings, etc.

 
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